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Windsor Maidenhead and Bracknell Helping Seniors

About us

About Seniors Helping Seniors Windsor, Maidenhead & Bracknell

AWARD-WINNING ELDERLY HOME CARE

Welcome to our unique approach to elderly home care throughout Windsor, Maidenhead and Bracknell! 

Our mission is to revolutionise senior care by building a compassionate community where seniors support each other. By matching seniors who need assistance with active and empathetic peers who can provide loving, personalised support, we enhance the quality of life, independence, and well-being of our senior community.

Seniors Helping Seniors are the proud winners of multiple awards for the social impact of our elderly home care services. Our services help seniors and their families by offering compassionate, loving care from fellow seniors. You can read what people say about us in magazines, newspapers and on the BBC – we really do things differently!

Our services are flexible, and they are built around our clients and customers. No job is too big or too small, and every family’s budget is accommodated.

Every office of Seniors Helping Seniors is a family owned and operated franchise, owned by selected individuals who have been carefully chosen because they have the right public-spirited attitude to make a real difference in their community.

Steve and Lynn Cowley live in Maidenhead and are married with two grown sons. Steve and Lynn own and manage Seniors Helping Seniors Windsor, Maidenhead and Bracknell, delivering service and employment in Thames Valley. Their office covers Windsor and Maidenhead, Bracknell, Henley and Marlow, but even if you are outside this area, please call because they can often help.

Here we talk to Steve about their decision to open Seniors Helping Seniors in Berkshire

A photo of the owner: Steve Cowley 

About the owners

 



What inspired you most about Seniors Helping Seniors elderly home care in Thames Valley?

Steve explains, “We were inspired by the Seniors Helping Seniors business model because of the struggle we had to find the right care for our own parents when they were first in need of support.

After my father passed away, my mother became increasingly isolated and lonely in her flat. She was desperate for regular companionship, someone that she could just talk with who would understand and be interested in her life. Even when we found a reliable company to work with, there was often a different carer each day which was confusing and a little unsettling for mum. Although they were great at the practical side of caring, there was often a generational gap that limited conversation and genuine companionship.

It is probably worth mentioning the incredible sense of guilt I felt personally about my mother’s situation. Rightly or wrongly, I often felt like I was the worst son in the world because I could not be there more regularly for her. The balancing act of family and work commitments, along with the hour journey time, meant there were simply not enough hours in the day, and I was often rushing around just to fit a visit to mum in. I have seen this same tension with so many of my friends as their own parents age.

So, when Lynn and I saw the Seniors Helping Seniors business model, we felt instinctively that it would have been the perfect solution to our own situation had it existed in our area at the time. It didn’t, so we decided to start it!

We have personal and professional guidance to offer families and, together with our amazing team of caregivers, we are thrilled to provide help and support in our area. Being part of this solution is a thrill for Lynn and myself”.

Before starting their Seniors Helping Seniors office, Steve taught in the independent sector. He ran the Business Studies department and was also a head of year. He led pupils through their Duke of Edinburgh award and organised world challenge adventure trips abroad.

Lynn worked with a specialist educational marketing company providing marketing services to further education colleges, schools, universities and training providers.

Both have always been involved in sport from a young age and were heavily into fitness and wellbeing. They travelled extensively, particularly throughout India, and also lived in Spain for several years. Now they just enjoy UK camping holidays with their dog Scooby! 

Music plays a big part in their social lives – Steve plays guitar in a band and Lynn plays the ukulele and her group and entertains at community events.

What elderly care services do you provide in Windsor, Maidenhead & Bracknell?

Peer-to-peer assistance allows seniors in need to receive elderly home care from someone who they can trust and relate to

Our carers offer many non-medical in-home services including but not limited to:

  • Companionship
  • Housework
  • Garden help
  • Transportation to Hospital, Doctors or anywhere else you need to visit
  • Trips to local events
  • Medical appointments
  • House maintenance and small repairs
  • Shopping
  • Dementia care
  • Meal preparation
  • Mobility assistance
  • Respite care (supporting regular carers)
  • Overnight stays
  • Pet care
  • Holiday companionship
  • and so much more…

Why are Seniors Helping Seniors services so important to you and your community?

The business provides an amazing solution by bringing two groups of seniors together – seniors who are experienced and have time, and other seniors who need support to carry on living safely and happily in their own home.

Steve explains “It was important to us to run an ethical business. We are excited to utilise all our experience whilst providing an important service to the community we love.

I was once told there were three guidelines for running a business:

  • Does it work as a business? Ultimately it has to be successful, otherwise all you have is a hobby not a business!
  • It should be moral and operate with integrity, providing an excellent product or service at a fair price. Would you be proud to tell your mum what you did for a living?
  • And… at the end of it all, are you able to look back and say your business had meaning? Did we conduct ourselves properly and leave a positive mark on the world?

We answer ‘Yes’ to all three points!”  

Our Mission

Our non-medical care focusses on keeping well.   Preventing crises is very much right-place, right-time in the UK.

The cost benefits and efficiencies in our processes secure our sustainable domicilary elderly care business model. 

All our services are delivered with sincere companionship because our focus is same-person care and carefully matching carer to client.

Fully managing all elements of service provides outstanding customer experiences and supports outstanding carers.

Our carers are staying active, staying social, and staying financially stable with an hourly wage which is above the Living Wage. Our franchise partners make money through doing good. 

The teachable business model exemplifies profit with purpose, empowerment, inclusivity, self-governance, thought leadership and the value of local expertise.

 

"We have been using the services of Seniors Helping Seniors for over 4 years and have been really pleased with the care and attention the team have always given to Mum. Nothing has ever been too much trouble and the team have often gone above and beyond to ensure that Mum was comfortable in her own home for as long as possible.

They often shared lots of laughs and fun times as well as caring for her emotional and physical needs and it always left us reassured that she was in the best of hands.

They are a very flexible team and always willing to help out when additional support was required putting the needs of Mum first. A special thanks to Eileen and Simone who have been on the journey with Mum and become more than a companion to her, they have become good friends. A very caring exceptional company. "

Helen

"Our Mum is suffering from severe dementia and although we take on a lot of the care ourselves, we needed some extra help in the afternoons. The care from SHS has been outstanding. All the carers have been great with Mum, taking her for a drive, a cup of tea and a piece of cake when able which is her favourite thing to do.

We have received photo’s of Mum from the carers of Mum while she is out and she always looks so happy. She can’t wait to go with them! Teresa provided Mum with a photo book at Christmas – such a lovely thing to do and Mum treasures this. Tina has been great also - always there to help co-ordinate and offer support.

We really cannot fault the care received. We know Mum is in safe hands and Dad can have a rest while she is out. Highly recommended! Joanna, Karen and Nicola."

Isabel

Get in Touch with our Team

After 20 years in elderly care, we know how you would like to be treated! 

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